What is the hiring process for Southwest Airlines?
In-person interviews are conducted by our Recruiters. If you’re selected, a federal background check and drug test are required. We intentionally spend time on our hiring process to ensure we hire the best candidate whose values are in sync with our organization.
What type of strategy does Southwest Airlines use?
Southwest’s Generic Strategy for Competitive Advantage (Porter’s Model) Southwest Airlines Co.’s generic strategy is cost leadership, which creates competitive advantage based on low costs and correspondingly low prices.
What type of leadership does Southwest Airlines use?
Southwest Airlines fits into the “Model of Servant Leadership” (Northouse 2016). There is a culture of helping people while being the best in business. The many attributes of the leaders were discussed earlier.
How does Southwest Airlines train their employees?
Training during the program includes Agent and Supervisor training facilitated by Southwest Airlines University, as well as spending four weeks in Dallas where participants receive additional leadership training and exposure to Southwest operating departments.
How Southwest Airlines built its culture?
Kelleher’s culture code started with “an audacious commitment” to put employees first, customers second, and shareholders third. As a storyteller, Kelleher understood that culture is not something that a committee brainstorms once and moves on. Instead, cultures are built on stories that leaders share daily.
How do the leaders of Southwest Airlines serve others?
The leaders of Southwest Airline serve others by implementing the “Golden Rule” into their company, because they know it will benefit their employees and more importantly their customers. Southwest Airlines puts their customers first, as majority, if not all companies should do.
What is the best training method?
The Most Effective Training Methods
- Case Study. The case study is a proven method for training and is known to effectively boost learner motivation.
- Games-Based Training.
- Job Rotation.
- Job Shadowing.
- Mentoring and Apprenticeship.
- Programmed Instruction.
Where do Southwest flight attendants train?
Southwest offers training at their headquarters in Dallas, Texas for all new flight attendants. The training program is 4 weeks long and includes you being able to stay at a hotel they pay for. In addition, they provide a food stipend to help cover expenses of being away from home for the training period.
Who is the current president of Southwest Airlines?
But then there aren’t too many major airline executives like Southwest Airlines’ Colleen Barrett, 63, who rose from legal secretary to president over a span of 23 years. Barrett discussed customer service, her charismatic boss and making a birthday cake out of toilet paper during the recent Wharton Leadership Conference.
What is the recruiting process for Southwest Airlines?
Recruiting and interviewing at Southwest is a two-step process. The first step is a group interview, conducted by employees, where communication skills of potential candidates are evaluated. The next steps in this process are one on one interview, where the candidates’ attitudes and orientation toward serving others are evaluated.
How did Southwest Airlines become a successful airline?
The airline began with one simple strategy: “If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline.” This approach has been the key to Southwest’s success.
When did Southwest Airlines start using blended winglets?
The state of the industry also suggests that airlines that are hedged have a competitive advantage over the non-hedging airlines. Southwest announced in 2003 that it would add performance-enhancing Blended Winglets to its current and future fleet of Boeing 737-700’s.