The digital management of library Management, specifically, covers the most important economic issues of our time and provides the correct answer. The E-Books of this new series will address such topics in a compact and understandable. Well-known authors to bring precise solutions, without sacrificing in-depth Knowledge and high quality. Each week we have a new title in this series:

From the series Management, specifically:

Business processes are mapped correctly

Process management specifically

P. Posluschny

ISBN 978-3-86496-053-6

EUR 7,99

In the competition for the favor of the customer, the quality of the performance is the provision of a decisive factor, wherein the quality includes the fulfillment of customer requirements. Since customer requirements can not be independent of the associated processes fulfilled for successful positioning on the market is a process-oriented view of the operational performance of the services required.

The General objective of a process orientation, the orientation of processes to customer requirements, so the customer satisfaction and the operational value-added increases. In this book, step-by-step the possibilities of the figure of processes.