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Return Policy

Online Purchases 30-Day Return Policy

 

We hope you are delighted with your House of Solid Gold merchandise.  If for any reason you wish to return your purchase from this Site, we will accept merchandise without custom engraving, in its original condition, within (30) days of the date of delivery.  Custom order products may not be returned for a refund.

 

CONDITIONS TO RETURN A PRODUCT

The House of Solid Gold products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them.  The House of Solid Gold will not accept any returns if the product shows signs of wear, or has been used or altered from its original condition, resized (by a jeweler other than The House of Solid Gold), or damaged in any way.

 

RETURNS MUST BE SHIPPED FOR PROCESSING TO :

The House of Solid Gold

Corporate Office

10390 Wilshire Blvd.

Suite R-16

Los Angeles, CA 90024

 

OUR RETURN PROCEDURE

All returns will be subject to strict Quality Control (QC) by The House of Solid Gold to ensure that the returned merchandise satisfy these requirements.  If the merchandise does not meet QC standards, The House of Solid Gold will refuse the return, and the merchandise will be sent back to the Customer or the Gift Recipient, as applicable.  If the return merchandise satisfies Quality Control, The House of Solid Gold will proceed with the applicable refund or exchange.  Returns without a Return Authorization Form or merchandise that is improperly packaged will not be accepted for return.

 

YOUR AUTHORIZATION FORM

Please call (310) 283-6774 or email customerservicecenter@thehouseofsolidgold.com to obtain a Return Authorization Form. 

 

PACKAGE AND SHIPPING YOUR RETURN

The merchandise returned must be received in saleable condition together with the Return Authorization Form, copies of any email instructions received from Customer Support appropriate sales invoice and all original packaging and enclosures.  We recommend shipping merchandise for return via Federal Express for tracking purposes, along with adequate insurance to cover the purchase price.

We will not assume responsibility for reimbursement if a return package is lost, stolen, or mishandled.



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