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Online Purchase Information

THE HOUSE OF SOLID GOLD

 

Online Purchase Information

 

At this time The House of Solid Gold is only allowing our customers to purchase our gold gifts via phone orders or emails. On November 1, 2016, The House of Solid Gold will activate our Online Credit Card processing. Once approved, you will be expected to pay by Bank Cashier's Check or Money Transfer or Cash.  This is our way of working with our customers on a personal level and keeping credit card fraud to a minimum.

All orders placed through the Customer Service Center by phone or on the Website are subject to available and acceptance by The House of Solid Gold.  Orders are taken 24 hours a day, seven days a week.  If you have problems or need further assistance with your purchase, please contact Customer Service Center, Monday – Friday, 9:30 am to 5:30 pm PST.  You may contact Customer Service Center by calling (310) 283-6774 or emailing customerservicecenter@thehouseofsolidgold.com .

 

ONLINE PURCHASE METHODS AND SALES TAX

 

At this time we are not accepting Credit Cards for any purchases unless approved by our Corporate Office. If you are approved, we will take payment via phone only.

The House of Solid Gold accepts the following credit cards : Visa, MasterCard, JBC, American Express, UnionPay, Diner’s Club and Discover.  Cards issued by banks domiciled outside the United States of America must be international credit card.

Shipments to the following states are subject to tax: California, Florida, Illinois, Nevada, New York and Texas.

 

ONLINE PURCHASE SHIPPING AND GIFT PACKAGING

The House of Solid Gold ships orders UPS or Federal Express and will be shipped within 3-5 days after receiving payment, unless backordered.  Many custom orders will be shipped 4 to 8 weeks or upon earliest completion from date of receiving payment.  Complimentary services will be proposed during your checkout process.  

All packages are systematically delivered gift wrapped in gold, with The House of Solid Gold Black Bag and in The House of Solid Gold Box or special packaging.

 

ONLINE SHIPPING POLICY

The House of Solid Gold only takes orders for delivery to addresses in the United States of America, the 50 states therein, and the District of Columbia.  Please note that The House of Solid Gold does not ship to PO Boxes, APO/FPO addresses and hotels.  For clients interested in making purchases from outside the continental United States, please contact one of our ambassadors directly by email or phone.

 

ONLINE SHIPPING POLICY

The House of Solid Gold insures each purchase during the time it is in transit until it is delivered to you.  We require a signature by an adult to confirm your acceptance of each House of Solid Gold product delivered, at which point responsibility for your purchased goods passes to you.  We recommend you inspect your package for damage or tampering before signing and accepting it.

 

SHIPPING TO ALTERNATE ADDRESSES

If you ship your order to an alternate address different then your billing address, as a security measure to protect our clients against fraud we will confirm your credit card has this alternate shipping address on record.



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